Sports / Casino
ok ko publishes these legal terms so you know exactly where you stand when you access the platform, use your account wallet, or move funds through Nagad, Upay or Bank Transfer. Your access and eligibility depend on your local law and the eligible regions we serve — read this page before you proceed.
These terms set out the relationship between you and ok ko when you use any part of the platform — sports markets, casino sections, or your account wallet. Whether you deposit through Nagad, Upay or Bank Transfer, the same legal framework applies to every transaction you make and every record we hold on your account. Access to ok ko is conditional on the laws of your location and the eligible regions we operate in; if local law in your area restricts or prohibits access, these terms do not override that restriction. We do not make representations about legality in your specific jurisdiction — that determination is yours to make, and we ask that you review local rules before registering or transacting. Your continued use of the platform after any published update to these terms constitutes your acceptance of the revised version. We will note any material changes in a visible way within the platform, and you are responsible for reviewing those updates when they appear. Nothing in this policy creates a contractual right to access from any region where we have suspended or restricted service.
The scope of this policy is specific: it governs your registered account, the transactions you initiate, and the content we publish on ok ko. It does not extend to third-party services, external links or payment processors whose own terms govern separately. Understanding the boundary prevents confusion when you need to raise a question.
This policy applies fully to your registered account — login activity, session data, account settings and any wallet actions you take on the platform, including deposits and withdrawal requests through supported payment routes.
Every transaction you initiate — whether via Nagad, Upay or Bank Transfer — falls inside this policy's scope. The records of those transactions are held on your account and are subject to the data handling rules described here.
Pages, game lobbies, sports markets, promotional notices and account communications published on ok ko are covered. We own responsibility for what we publish; you are responsible for how you interpret and act on it.
Payment processors, game studios and any external site you reach through a link on our platform operate under their own terms. We do not control those terms and are not liable for third-party conduct beyond what is stated in our own policy.
Your account gives you direct access to the records and controls most relevant to this policy. Log in and open the account section to view your transaction history — every Nagad transfer, Upay deposit and Bank Transfer entry is recorded there with a date and status. If you find a detail that looks incorrect, use the account settings fields to submit a correction request; our support team reviews those requests and responds through the same route you used to raise it. You can ask us about how your data is used, request a copy of the records we hold, or ask that specific data be removed where our policy and applicable local rules allow it. If you have a question about these terms that the published page does not answer, reach out through the support route shown in your account dashboard. We handle every query in the order it is received and will not redirect you without giving a clear reason.
Open the transaction history in your account to see a dated log of every wallet action, including Nagad, Upay and Bank Transfer entries. No separate request is needed — this section is available whenever you are logged in.
If your registered name, contact details or payment information is wrong, go to account settings and update the relevant fields. Where verification is required, follow the steps shown on that screen.
Send your question through the support route shown in your account dashboard. Reference the specific section of this policy you are asking about so we can give you a direct answer rather than a general response.
Where local law and our policy permit, you can request a copy of the data we hold or ask for specific data to be removed. Submit this request through our published support channel with your account details included.
If these terms raise a question you cannot resolve by reading the published pages, the routes below are the ones we ask you to use. We respond through the same channel you opened, so pick the one that suits how you prefer to communicate and include your account reference so we can pull your records without delay.
Open the chat widget from any page while logged in. This is the fastest route for account-specific legal or policy questions — have your account details ready when the session opens.
Write to us through the email address published in the Contact section of your account dashboard. Include the policy section you are querying and a description of what you need us to check or correct.
The Help Centre in your account lists answers to common policy questions, including data requests, account corrections and eligibility queries. Check there first — it may resolve your question without a wait.
We take the practical side of this policy seriously — not as a compliance exercise but because your account data and transaction records need to be handled carefully for the platform to work as you expect it to. Here is how we approach each area.
We keep account and transaction records for the period required by applicable rules in the eligible regions we serve. When the retention period ends, records are removed from active systems. You can ask about the retention period for your specific account through our published support route.
We use cookies to keep your session active, remember account preferences and understand how pages are used. You can manage cookie settings through your browser at any time. Turning off certain cookies may affect how some account features behave during your session.
Your account is protected by the login credentials you set. We do not share login details with third parties. If you suspect your account has been accessed without your permission, change your password immediately and contact us through the live chat or email route shown in your dashboard.
When we update this policy in a material way, we publish a notice inside the platform. We do not send updates only by email. Log in and check the notice area in your account if you want to see whether the policy has changed since your last visit.
These are the questions we hear most often about this policy. If yours is not here, use the support route shown in your account dashboard to send it directly.
Access and eligibility depend on your local law and the eligible regions ok ko serves. If local rules in your area allow access, this policy applies in full. We do not determine legality on your behalf — that is your responsibility to confirm before using the platform.
Log in and open the transaction history section. Every deposit and withdrawal you made — including those through Nagad, Upay or Bank Transfer — appears there with a date, amount and status. No separate request is needed to view this.
Yes. Where our policy and applicable local rules permit it, you can request a correction or removal. Send the request through the email support route published in your account dashboard and include your account reference and a clear description of what you need changed.
We publish a notice inside the platform whenever a material change is made. Log in and check the notice area to see if an update has been posted since your last visit. Continued use of the account after a published update means you accept the revised terms.
Start with the live chat route available while you are logged in — bring your transaction date and the payment method you used, such as Nagad or Upay. If the chat route does not resolve it, escalate through the email address shown in the Contact section of your account dashboard.
No. Payment processors like Nagad, Upay and Bank Transfer services operate under their own terms and conditions. ok ko's policy covers what happens on our platform and in your account — once a transaction leaves our system to an external processor, their rules apply.