Sports / Casino
These terms set out the rules that apply when you open an account with ok ko and use any part of the platform — sports markets, casino rooms, or your wallet. Access depends on your local law and eligible regions, so read through before you start.
By creating and using an account on ok ko, you confirm that you have read and accepted these terms in full. They form the complete agreement between you and us regarding use of the platform. We reserve the right to update these terms when our services change, and we will notify you through the account dashboard or the email address registered on your profile. Continued use after any update means you accept the revised version. Eligibility is subject to your local law and the regions where ok ko operates. It is your responsibility to verify whether accessing the platform is permitted where you are located. We do not represent that access is lawful in every jurisdiction. Your account is personal and non-transferable. The wallet balance sitting in your account — loaded through Nagad, Upay or Bank Transfer — belongs to you and must not be shared, sold or otherwise transferred to another person. Transaction records linked to Nagad, Upay and Bank Transfer are stored on your account statement page. If you believe a transaction is recorded incorrectly, raise it with our support team using the contact routes listed in the support section below. We handle all disputes in line with the procedures described in these terms.
Transactions processed through Nagad are recorded on your account statement. These terms govern the conditions under which Nagad deposits and withdrawals are accepted and how disputes are handled.
Upay transfers are subject to the wallet verification steps shown inside your account. These terms set out what happens if a transfer cannot be confirmed or if a payment reference is missing.
Bank Transfer activity on your account is logged with a reference number visible in your transaction history. These terms describe your obligation to provide accurate bank details and what to do if a transfer is delayed.
Not every situation falls neatly inside this agreement, so this section clarifies where these terms apply and where they stop. Understanding the boundary helps you know when to contact us directly and when a third party is the right place to go.
These terms cover how you create, verify and maintain your ok ko account. Login security, password resets and account suspension procedures are all governed here. Actions taken after you log in — placing a bet, opening a game, moving wallet funds — fall under this agreement.
Any deposit or withdrawal you initiate through Nagad, Upay or Bank Transfer is subject to these terms. The conditions for processing, the records we keep and the steps to dispute a transaction are all described within this document, not in a separate payment policy.
Game content supplied through our studio partners — including titles available from Habanero, Pragmatic Play, Bigtime Gaming, JDB and Spadegaming — is governed by these terms at the account level. Individual game rules displayed inside each title govern gameplay mechanics and are separate from this agreement.
Services outside ok ko — your mobile network, your Nagad or Upay wallet provider, your bank — operate under their own terms. We are not responsible for delays, fees or restrictions imposed by those third parties, and these terms do not override any agreement you hold with them.
These terms are not one-directional. Alongside the obligations you accept, there are concrete steps you can take to manage your account and enforce your position. Your account statement page shows a full history of every transaction — Nagad deposits, Upay transfers, Bank Transfer entries — along with dates and reference numbers. If any record looks wrong, you have the right to raise a query, and we are obliged to investigate. You can also update personal details — such as your registered email address or contact number — through the account settings page. Changes to identity documents or payment details may require verification, and the fields shown in your account settings describe exactly what is needed. If you want to understand how your data is stored or request a copy of information we hold about you, contact our support team through the routes published on the site. We will respond through the channel you used to reach us.
Open the transaction history section of your account to see every deposit and withdrawal with its reference number and status. This record is the starting point for any dispute you raise with us.
Go to account settings to update your email, contact number or registered payment method. Fields marked as requiring verification will display the steps needed before the change takes effect.
If any clause in these terms is unclear, contact us through the live chat or email route shown on the site. We will respond with the relevant section and explain how it applies to your specific account situation.
For any unresolved wallet matter — a Nagad deposit not credited, a Bank Transfer reference missing — use the support contact path. Provide the transaction reference number from your account history to speed up the review.
If you have a question about any part of these terms, or if you need to exercise a right described in this agreement, the fastest route is through the support channels published directly on the site. Have your account reference and any relevant transaction number ready before you reach out.
The live chat button is visible on the site when you are logged in. Use it to ask about a specific clause, a disputed transaction or an account access issue. Your conversation is logged against your account.
Send a detailed message to the support email address published on the contact page. Include your account username, the section of the terms you are asking about and any transaction reference numbers relevant to your question.
The help section inside your account contains published answers to frequent terms-related questions — covering wallet verification steps, account suspension procedures and how to request a transaction review without waiting for a live agent.
Knowing how we manage your information is part of understanding what you agree to. These points outline our approach to data handling, cookies, account security and the process for requesting changes under these terms.
We collect and store the account and transaction data needed to operate your profile and process wallet activity through Nagad, Upay and Bank Transfer. We do not share personal data with third parties outside the scope described in our privacy policy, which sits alongside these terms.
We use cookies to keep your session active across the sports and casino sections and to remember your preferred account settings. The cookie notice on the site explains what is stored and how to manage preferences from your browser.
Your account credentials are your responsibility under these terms. We strongly encourage a unique password and recommend logging out on shared devices. If you suspect unauthorised access, contact support immediately using the live chat or email route; we can place a hold on account activity while the matter is reviewed.
If you want to request a correction to the data we hold about you, or if you believe these terms have been applied incorrectly to your account, email the support address with your account username and a description of the issue. We treat these requests formally and respond in writing.
These are the questions we receive most often about the terms and conditions. If your question is not covered here, use the live chat or email route to reach the support team.
Yes. The same account terms apply whether you are using the sports markets or the casino rooms. Individual game titles displayed in the lobby have their own rules for gameplay, but your account access, wallet use and dispute rights are all governed by these terms regardless of which section you are in.
We will notify you through your account dashboard or the registered email address. If you continue using the platform after the update goes live, that counts as acceptance of the revised terms. You can always find the current version on this page, and you can contact support if any change is unclear.
Eligibility depends on your local law and the regions where ok ko operates. We do not confirm or deny lawfulness for every individual location. Check the applicable rules in your area before opening or using an account. Continuing to use the platform means you accept responsibility for verifying your own eligibility.
Go to your account transaction history and locate the entry with its reference number and date. Then contact support via live chat or email, providing that reference. We will investigate in line with the dispute procedure in these terms. Bank Transfer disputes follow the same process using the bank reference number shown on your statement.
We only share account or payment data to the extent necessary to process your Nagad, Upay or Bank Transfer transactions or as required by applicable law. The full detail of how data is shared is in our privacy policy. These terms and the privacy policy sit together and should be read as a pair.
Contact support through the live chat or email route and provide your account username. State clearly that you are disputing a suspension and include any relevant context. We will review the account status against the conditions in these terms and respond to you in writing through the channel you used.