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Your ok ko account connects directly to Nagad, Upay and Bank Transfer so you can move funds without switching apps or waiting on slow rails. Every deposit lands in your balance and every withdrawal request flows through the same wallet you already use — availability depends on your local law and eligible region.
Adding funds to your ok ko balance starts from the cashier area inside your signed-in account. We support Nagad, Upay and Bank Transfer as the active deposit rails for Bangladesh. Choose the method that matches the wallet on your phone — there is no need to set up a separate payment profile. Once you confirm the amount, the deposit instruction screen shows exactly which number or account detail to send to.
Log in and go to the deposit section inside your account area. The cashier tab is visible from the main account menu once you are signed in.
Select Nagad, Upay or Bank Transfer from the method list. The screen updates to show the destination number or account details for that rail.
Type the amount you want to deposit. Follow the minimum and maximum limits shown on the screen — these reflect your current account configuration.
Complete the transfer from your wallet app, then return to your ok ko account. Your balance and transaction history update once the deposit is matched.
When your balance is ready to move, the withdrawal section in your ok ko account is where you start. We route payouts through the same local rails — Nagad, Upay and Bank Transfer — so the money lands in the wallet you already use day to day. Before a withdrawal is processed, your account identity check must be complete; the account area shows you the current status and any outstanding step.
Open the withdrawal tab inside your signed-in account. The page lists the methods available to your account and the current withdrawal status.
Pick Nagad, Upay or Bank Transfer. Enter the wallet number or bank account detail exactly as it is registered — mismatches can delay the request.
Type the amount within the range shown on screen. The displayed limits are live for your account; do not rely on figures from outside the account area.
Confirm the request. Track its status under your account transaction history. If the status has not updated after the window shown on screen, contact support with your reference number.
Your ok ko account verification sits inside the account settings area, not in a separate portal. The fields and documents shown there are the ones we actually need — we do not maintain a fixed universal list here because what is required depends on your account stage and the activity on your wallet.
Inside your account settings, look for the identity or verification section. It shows your current status and which steps, if any, are still pending.
Complete only the fields shown in your account area. The form reflects what is needed at your current account stage — do not submit documents not requested.
The account notification panel updates when a step is reviewed. Refresh your account page if a status has not changed after the period shown on the verification screen.
If a verification step stays pending longer than the timeframe shown on screen, reach out to our support team with your account reference number for a status check.
The three payment rails active on ok ko for Bangladesh accounts are Nagad, Upay and Bank Transfer. Each one connects directly to your account wallet and is accessible from the cashier section once you are signed in. No third-party redirect or separate payment account is needed — you use the wallet number or bank account already tied to your identity.
Deposit and withdraw through your Nagad mobile wallet. Enter your Nagad number in the cashier, follow the transfer instruction shown, and the transaction links to your ok ko balance.
Use your Upay account to move funds in and out. The cashier screen shows the Upay destination detail; complete the transfer from your Upay app and return to your account to track the status.
For accounts preferring a direct bank rail, Bank Transfer is available in the cashier. Enter your bank account details exactly as registered. Processing follows standard bank clearing for Bangladesh.
Every deposit or withdrawal you make through Nagad, Upay or Bank Transfer generates a reference on both sides — one in your wallet app and one in your ok ko transaction history. Keeping these two records aligned is the fastest way to resolve a mismatch.
Every transaction in the ok ko cashier generates a reference string. Copy or screenshot it immediately — this is the primary identifier our team uses to trace a payment on our side.
Your account history uses status labels such as Pending, Processing and Completed. A Pending status means the transaction is queued; Completed means the balance has been updated on our side.
The transaction history tab inside your signed-in account lists every deposit and withdrawal attempt with its amount, method and status. Compare this against your Nagad, Upay or bank statement line by line.
Hold onto your wallet app confirmation screen or bank statement entry until the transaction shows Completed in your ok ko history. This evidence is what support needs if a discrepancy needs escalating.
Every transaction on ok ko runs through the domain you logged into — always check that your browser address bar shows the correct ok ko domain before entering any payment detail. Your account is tied to the identity and wallet you registered with, which means withdrawals can only be sent to a verified destination.
Before any payment action, confirm the address bar shows ok ko. Phishing copies of account pages exist; the real cashier and account pages only operate from the verified domain we control.
Withdrawals go only to the wallet or bank account associated with your verified account identity. We do not process payouts to a third-party number or an account in a different name.
If your account triggers an identity step, the verification screen inside your account area tells you exactly what is needed. We do not request sensitive details through chat or external links.
For any transaction concern, contact us through the support route shown inside your signed-in account. Have your transaction reference and wallet confirmation ready to speed up the review.
The questions below cover the most common points around depositing, withdrawing and managing your ok ko account balance. If your question is not listed here, the support route inside your signed-in account is the quickest path to a direct answer.
We currently support Nagad, Upay and Bank Transfer for Bangladesh accounts. The cashier section inside your signed-in account shows the methods active for your account at the time of the transaction. Method availability depends on your account status and eligible region.
Open the withdrawal tab inside your account, select Nagad, Upay or Bank Transfer, and enter the destination details that match your registered wallet or bank account. Submit the request and track its progress under transaction history. Your account verification must be complete before a withdrawal can be processed.
Check your ok ko transaction history first; the status label shows whether the deposit is Pending or still being matched. If it remains Pending beyond the window shown on the cashier screen, contact support with the ok ko reference number and your wallet transaction confirmation.
Minimums are shown on the deposit screen inside your signed-in account and reflect your current account configuration. We do not publish a fixed universal minimum here because the cashier displays the live limit that applies specifically to your account tier and selected payment method.
A Pending withdrawal usually means the identity verification step for your account is still in progress, or the request is queued for processing. Check the verification tab in your account settings for any outstanding step, then contact support with your withdrawal reference number if the status does not update.
Withdrawals are sent only to the wallet or bank account tied to your verified account identity. To update a payment detail, follow the process shown in your account settings area. Sending to an unregistered number is not possible as a safeguard against unauthorised account activity.