Sports / Casino
ok ko takes a direct approach to data privacy — we collect what we need to run your account, process transactions through Nagad, Upay and Bank Transfer, and keep the platform working on your device. This policy sets out exactly what that means for you, what choices you have, and how to reach us when something needs correcting.
When you open an account on ok ko, you share certain information with us — your contact details, payment method identifiers like your Nagad or Upay number, and the device you use to access the platform. We collect this data to verify your account, process your deposits and withdrawals, and keep your session secure across mobile and desktop access. We store personal data only as long as your account remains active or as required by applicable legal obligations in the regions where this platform operates. After that retention window closes, data is deleted or anonymised. We do not sell your personal information to third parties. Your use of this platform and the protections available to you depend on your local law and the eligible regions where ok ko operates. If you transact through Bank Transfer, the data involved in that payment is processed through your financial institution under its own applicable terms, not solely ours. The same applies to Nagad and Upay, which operate under their own registered frameworks. Cookies and similar tracking technologies are used on our site to maintain your login session, remember your language preference, and analyse how pages are navigated — not to build advertising profiles. You can manage cookie preferences through your browser settings at any time.
Not every part of your experience with ok ko falls under a single policy. Some data touches third-party services that operate under their own terms. Here is a clear breakdown of what sits inside this policy and what sits outside it.
All data created when you register, log in, or update your ok ko account — including email address, password hash, and device fingerprint — is covered fully by this policy. You can review and request corrections to this data at any time through the account settings page.
Deposits and withdrawals processed through Nagad, Upay or Bank Transfer involve data shared with those payment providers. ok ko holds transaction references and amounts on our side; the payment provider processes the transfer under its own data terms. Both sets of terms apply.
Browsing data collected while you navigate the platform — page visits, session duration, click paths — is covered by this policy. We use it only to improve site performance and your account experience, not for external advertising or resale.
Links to external sites, affiliate content, or payment provider portals that open outside ok ko are not covered by this policy. Once you leave our domain, the relevant third-party privacy terms govern that data. We recommend reviewing those terms separately.
You have practical control over the personal data ok ko holds. If you want to review what we have on file, the starting point is your account settings page — your contact details, linked payment methods like Nagad or Upay, and transaction history are all visible there once you are logged in. If anything is wrong — a misspelled name, an outdated contact number, or a payment identifier that no longer applies — you can update most fields directly in account settings. For fields that are locked for security reasons, contact our support team through the help channel and we will make the correction after verifying your identity. You also have the right to ask what data we hold on you beyond what is visible in your account, and to request deletion of your account and associated personal data when you no longer wish to use the platform. Deletion requests are subject to our retention obligations under applicable law in your region.
Log in and open account settings to see the personal data, payment identifiers and contact details currently on file. This is the fastest way to check what ok ko holds for your account without raising a formal request.
Most fields — email, phone, linked Nagad or Upay numbers — are editable directly in your profile. Fields locked for verification reasons require a support request; our team will confirm your identity before applying any change.
If you want a complete summary of data we hold beyond your account page, submit a request through our support contact route. We will respond within the timeframe required by applicable law in your eligible region.
To close your account and request removal of personal data, contact support with your registered email address. We will process the request in line with our retention obligations and confirm once the deletion is complete.
If you have a question about this policy or want to exercise any of your data rights, the channels below are the right starting points. Use the one that suits how you prefer to communicate.
Open the Help section from your logged-in account menu to browse privacy-related articles and submit a written request directly to our support team.
Send your privacy or data request to the contact address listed in the Help Centre. Include your registered email address so our team can locate your account and respond accurately.
Use the chat option available in your account dashboard to speak with a support agent about any privacy concern or data correction in real time.
We handle your personal and payment data with a consistent set of controls applied across account registration, transactions and session management.
Personal data is held only as long as your account is active or as required under applicable law in your region. When the retention period ends, data is deleted or anonymised. We do not hold payment credentials — Nagad and Upay transaction identifiers are stored as references, not as reusable payment tokens.
We use session cookies to keep you logged in and preference cookies to remember your settings. Analytics cookies track site navigation in aggregate. You can review and adjust these through your browser's cookie settings. We do not use tracking cookies for third-party advertising.
Your account is protected by password authentication and session management. If you notice any access you did not authorise, change your password immediately from the account security page and contact support through the help channel to flag the activity.
When we make a material change to this privacy policy, we will notify you through the email address on your account or through a visible notice when you next log in. The updated policy will take effect from the date stated in that notice, giving you time to review the changes.
These are the questions we hear most often about how ok ko handles personal data, payment information and account access.
We collect the contact details you provide at registration — email address, phone number and, where applicable, identity verification information. We also hold records of payment method identifiers linked to your account, such as your Nagad or Upay number, and device and session data used to secure your login.
We do not sell your personal data. We share transaction data with payment providers like Nagad, Upay and Bank Transfer only to process your deposits and withdrawals. Those providers handle transferred data under their own applicable terms. We may also share data where required by law in your eligible region.
We retain your data for as long as your account is active. After you close your account, we keep certain records for the period required by applicable law in your region, then delete or anonymise them. You can request a summary of your retention status by contacting support.
Yes. You can request deletion of your account and associated personal data by contacting our support team through the help channel with your registered email address. We will process the request in line with our legal retention obligations and confirm once complete.
Most account details — email, phone, linked payment identifiers — can be edited directly in account settings while you are logged in. For fields that are locked for security reasons, raise a request through support and our team will verify your identity before applying the change.
We use session, preference and analytics cookies to keep the platform working correctly and to understand how pages are used in aggregate. You can manage or block cookies through your browser settings. Disabling session cookies may affect your ability to stay logged in on the platform.